Frequently Asked Questions

Answers to all your questions about ebaji

From opening an account to depositing via bKash, bonuses, cricket betting, and safe gaming — you will find detailed answers about everything on ebaji right here on this page.

ebaji is a trusted online gaming platform in Bangladesh. Whether you are a new player or an experienced one — no matter what questions you have about account registration, transactions via bKash and Nagad, the welcome bonus, slot games, cricket betting, or safe gaming, browse the sections below to find your answers easily. If you still have something to ask, our 24/7 Bengali live chat support is always ready.

Account and Registration

Account and Registration

To open an account on ebaji, you need an active mobile number or email address, and you must be at least 21 years old. Just enter your name, date of birth, and a password of your choice in the registration form and your account will be active within a few minutes. No complicated paperwork is required.

No, only one account per person is allowed. Opening multiple accounts under the same name is a violation of ebaji's rules and may result in both accounts being suspended. If you have any trouble logging in, contact our live chat support and they will sort it out easily.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Enter the code and set a new password. The whole process takes just a few minutes and is completely secure. If you run into any issues, contact live chat.

For regular play on ebaji, verification is not required right away. However, a government-issued ID or other proof of identity may be requested when withdrawing large amounts. This is done for the security of your account, to make sure no one else can withdraw your funds.

Yes, ebaji is fully mobile-friendly. Just go to the ebaji site from the browser on any Android or iOS smartphone and log in — no separate app download is needed. All games, transactions, and support features work perfectly on mobile too.
Deposits and Withdrawals

Deposits and Withdrawals

Funds deposited via bKash are usually added to your ebaji wallet instantly. Occasionally it may take a few minutes due to network delays. If the deposit is not confirmed, contact live chat support with your transaction ID and it will be resolved quickly.

The minimum deposit amount on ebaji by any method is ৳200. The minimum withdrawal amount is ৳800. Transactions below these limits cannot be processed. The maximum limit may vary depending on your account type and VIP level.

Yes, withdrawals via Nagad are easy. The ebaji withdrawal process is usually completed within 5–30 minutes. This timeframe applies at night and during busy periods too. Once the withdrawal is approved, the money goes directly to your Nagad number.

Yes, ebaji supports bank transfers. Transactions can be made through various banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. Bank transfers may take a bit longer to process. Check the wallet page or ask support for accurate details before making a deposit.

ebaji generally does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges as set by their respective mobile banking policies. It is a good idea to review the payment method's terms before making a transaction.

A "Pending" withdrawal is normal — it means the request is being processed. It is usually completed within 5–30 minutes. If it takes longer, contact our live chat support with your transaction ID. Withdrawals can also be held if bonus wagering requirements have not been met, so check that as well.
Games and How to Play

Games and How to Play

To bet on any cricket match on ebaji, including BPL or IPL, first deposit money into your account, then go to the cricket section and choose the match and market you want. Pre-match bets can be placed before the match starts, and in-play bets can be placed during a live match. Odds for each market update in real time.

RTP, or Return to Player, is the theoretical figure for what percentage of total bets a game returns on average over the long term. It is a statistical value — it does not apply to every individual spin. A higher RTP means the game returns comparatively more over the long run. Games on ebaji are powered by certified Random Number Generators (RNG), so results are completely fair.

ebaji's live casino section features games from leading providers including Evolution Gaming and Ezugi. Popular games like live baccarat, live roulette, live blackjack, Dragon Tiger, and Andar Bahar can be played with a real dealer. All games run smoothly on Bangladesh's internet connections.

Aviator by Spribe is a crash game. A plane takes off and the multiplier keeps increasing the longer it stays in the air. You need to cash out before the plane "flies away" — if you exit at the right moment, your bet multiplies by that value. If you do not cash out in time, your bet is lost.

Pearls of Bingo by JILI is a fun online bingo game. You buy a bingo card and numbers are drawn randomly. When a set pattern is completed on your card, you win a prize. The game is simple, fast, and runs well on mobile. Detailed rules can be found inside the game.
Bonuses and Promotions

Bonuses and Promotions

On ebaji, you get a 100% bonus on your first deposit up to ৳15,000. So if you deposit ৳5,000, you will have a total balance of ৳10,000. To claim the bonus, select the applicable bonus option at the time of deposit. As soon as the bonus is activated, it is added to your wallet.

A wagering requirement is the multiplier that tells you how many times you need to bet the bonus amount before it can be withdrawn. ebaji's welcome bonus has a 20x requirement — meaning you need to place bets worth 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, it becomes withdrawable after you have wagered ৳20,000.

ebaji has four VIP levels: Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Weekly cashback rates are: up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and 1.5% at Platinum. Higher levels also come with special promotions and priority support.

The bonus can be used on most games, but wagering contribution rates may differ for certain games or sections. For example, slot games generally contribute 100%, while a different percentage may apply for live casino or cricket betting. Read the bonus terms and conditions for accurate details.

Yes, ebaji offers limited-time promotions for special occasions including Eid, Pohela Boishakh, Independence Day, and Victory Day. These offers usually come in the form of wallet bonuses, free spins, or extra cashback. Check the promotions page regularly or ask support to stay updated on the latest promotions.
Safety and Responsible Gaming

Safety and Responsible Gaming

Yes, ebaji uses SSL encryption technology to keep all data secure. Your personal and financial information is never shared with any third party. Our servers are encrypted and go through regular security audits. Read our privacy policy for more details.

No, ebaji is only for those aged 21 and above. Opening an account or playing games is strictly prohibited for minors. Use parental controls and device passwords to prevent younger family members from accessing the platform. Responsible gaming is our priority.

If you feel you need help keeping your gaming habits in check, contact us via live chat or email. Our support team will help set up a temporary break (7 days, 30 days, or 6 months) or a permanent self-exclusion on your account. ebaji always encourages responsible gaming.

Yes, as part of responsible gaming you can request a daily, weekly, or monthly deposit limit. Contact our support team to set this up. Once a limit is set, it cannot be increased before the specified period ends, but it can be lowered.

For gaming problems or addiction, contact ebaji's 24/7 live chat support. Our team provides assistance in Bengali and can help you set account restrictions if needed. Read our Responsible Gaming page to learn more — detailed guidelines are provided there.

ebaji features games from top providers including Pragmatic Play, PG Soft, JILI, Spribe, and Ezugi. These providers have their Random Number Generators (RNG) verified by independent auditing bodies. This means the result of every spin or bet is completely independent and cannot be manipulated by anyone.

Still have questions? Contact support

If you didn't find the answer to your question above, our 24/7 Bengali live chat support is always there for you. Log in to ebaji and start chatting directly.

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