ebaji's Privacy Policy
Your personal information is completely safe with us. Following SSL encryption and strict policies, ebaji is always committed to protecting your privacy.
ebaji ("we", "our", "platform") provides a reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how ebaji collects, uses, stores, and protects your personal information. By using our platform, you are considered to have given your consent to the terms of this Policy.
We believe that every user's personal information is their own asset. This Policy will inform you of what rights you have over your information and how much ebaji values those rights.
1 Types of Collected Information
We collect various types of information to provide our services. This information is divided into two main categories:
1.1 Information You Provide Directly
Information you provide yourself during registration, login, or account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information: bKash, Nagad, Rocket, Upay, or bank account number
- National ID (NID) or passport number (required for KYC verification)
- Information and messages provided when contacting customer support
1.2 Automatically Collected Information
Information automatically collected while you use the platform:
- IP address and device type (mobile, tablet, desktop)
- Browser type and operating system
- Login time, session data, and duration spent on the platform
- Gaming history: bet amounts, wins and losses, and game types
- Transaction history: deposit and withdrawal amounts, time, and method
- Data collected through cookies and similar tracking technologies
2 Purpose of Information Use
ebaji uses your information only for specific and legitimate purposes. We never collect or use unnecessary or excessive information.
2.1 Service Delivery and Account Management
- Creating, managing, and keeping your account secure
- Processing deposit and withdrawal transactions
- Providing bonuses, cashback, and VIP benefits
- Ensuring 24/7 customer support service
2.2 Security and Compliance
- Preventing fraud, deception, and unauthorized access
- Completing the KYC (Know Your Customer) verification process
- Age verification — ensuring services are provided only to those aged 21 and above
- Responsible gaming monitoring and support
2.3 Platform Development
- Analyzing user experience and improving the platform
- Identifying and resolving technical issues
- Planning the launch of new games and services
3 Information Storage and Protection
We follow the highest industry standards to protect your personal information. Our servers are secured with SSL (Secure Socket Layer) encryption technology, which prevents unauthorized third-party access while data is in transit.
3.1 Technical Security Measures
- 256-bit SSL/TLS encryption — on all data transmissions
- Password hashing — no password is stored in a directly readable form
- Firewall and Intrusion Detection System (IDS)
- Regular security audits and vulnerability testing
- Two-Factor Authentication facility
3.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, information may be retained for a specified period for regulatory compliance, handling legal claims, or fraud prevention purposes. Once the required period has ended, the information is securely deleted.
4 Information Sharing with Third Parties
ebaji never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited cases:
- Payment Processors: Only the necessary information is shared with the relevant payment provider to complete bKash, Nagad, Rocket, Upay, and bank transfer services.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive only the minimum session data required to operate games.
- Legal Obligations: Information may need to be disclosed to comply with court orders, lawful requests from government authorities, or applicable law.
- Fraud Prevention: Information may be provided to the appropriate authorities to address security threats or assist in criminal investigations.
- Business Changes: In the event of a company merger or acquisition, information will be transferred after notifying users in advance.
All third parties mentioned above are contractually bound to comply with our privacy standards. They may not use the information they receive beyond the designated purpose.
5 Cookies and Tracking Technologies
We use cookies and similar technologies on our platform. Cookies are small data files stored on your device that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security — the platform cannot function without these.
- Functional Cookies: Remember your preferred language, game settings, and other personalized settings.
- Analytics Cookies: Help us understand which pages are used most and where issues are occurring.
You can disable cookies from your browser settings. Keep in mind that disabling certain cookies may prevent some platform features from working properly.
6 Your Rights and Controls
ebaji believes you should have full control over your personal information. To that end, we provide you with the following rights:
- Right of Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: If there is an error in your information, you may request a correction.
- Right to Erasure: In certain circumstances, you may request the deletion of your information (where there is no legal obligation to retain it).
- Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
- Data Portability: You may export your information in a readable format.
- Right to Object: You may object to marketing communications or certain types of information processing.
To exercise any of the above rights, please contact our support team. We will generally respond to your request within 30 days.
7 Responsible Gaming and Information Use
ebaji takes responsible gaming very seriously. By analyzing your gaming and financial transaction history, we can identify potentially problematic gaming behavior. Using this information, we:
- Set betting limits and provide self-exclusion options
- Detect suspicious gaming patterns and inform users about available support
- Protect minors through age and identity verification
To learn more about responsible gaming, visit our Responsible Gaming page.
8 International Data Transfers
Our servers and some systems of our game providers may be located in various countries. When your information flows through this international infrastructure, we ensure that:
- Every transfer is conducted under contractual safeguards
- The receiving party is required to comply with standards equivalent to this Privacy Policy
- Encryption is used for all transfers
9 Protection of Minors
ebaji's services are for those aged 21 or above only. We do not knowingly collect information from any minor. Age verification is mandatory at registration and we reserve the right to verify identity in cases of suspicion.
If we become aware that a minor's information is in our system, that information will be deleted immediately and the associated account will be closed.
10 Marketing Communications
With your consent, we may inform you about new promotions, bonus offers, tournaments, and platform updates via email or notifications. Your choices:
- At the time of registration, you will have the option to give or withhold consent for marketing communications.
- You may withdraw your consent at any time from your account settings or through our support team.
- Even after withdrawing consent, necessary transactional emails (such as transaction confirmations) will continue to be sent.
11 Policy Changes
This Privacy Policy may be updated due to business changes, the addition of new services, or legal changes. For significant changes, we will:
- Publish a clear notice on the main page of the platform
- We will send details of changes to your registered email
- We will clearly state the effective date
If you continue using the platform after changes are made, your continued use will be taken as your agreement to the new policy. If you do not agree, you may request to close your account.
12 Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our dedicated privacy team will process your request as quickly as possible.
Live Chat
24/7 Bangla Support — available after login
Enjoy ebaji safely
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